FAQs

How can I get a replacement Britt Bear in the same fabric as my old one? I can’t see it on the website.  

If a particular Britt Bear is out of stock, or was made from a unique fabric that is no longer in production, you might not be able to find it on the website. Britt often keeps small amounts of special-edition fabric aside to help in these situations, so please send us an email at [email protected] and we’ll try our best to find you a match!

 

Help! I’ve lost or damaged my Britt Bear and I don’t know what to do.

Over the years, Britt has felt the ‘un-bear-able’ distress parents and babies experience when their beloved Britt Bear is lost or damaged. Which is why she chose to come up with an emergency replacement and repair servicefor damaged or lost Britt Bears. If you have a bear emergency, please call us on +61 411 600 789 or send us an email at [email protected]. Rest assured, you’ll hear from us as soon as possible.

 

How do I wash my Britt Bear?

All our products come with washing instructions enclosed, and the ‘Care Instructions’ section of our website provides tips on the best ways to look after your Britt Bear products. We’ve included detailed washing instructions in this section from Britt herself, so you don’t have to fear damaging your favourite toys or clothing.

 

How much is delivery and how long will it take?

Australian deliveries

-          Flat rate $9.95 Australia wide

-          Please note that we do not deliver to P.O. Boxes

-          Please allow 5-14 business days for delivery depending on location

International deliveries

-          Flat rate $19.95 for New Zealand & Asia Pacific

-          Flat rate $24.95 for all other countries

-          Please allow 14-21 working days for delivery, depending on location

 

For emergency, fast-tracked services, please contact us at [email protected] so we can attempt to arrange an even quicker delivery of your products.


What is your returns and exchanges policy?

You’ll find a helpful section on our policy for returns and exchanges on our website. We’ve kept them pretty simple and we’ll always do our best to accommodate your needs. Please read through them before making a purchase, and feel free to contact us at [email protected] if you’re unsure of anything. 


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